Outreach Case Manager

Reports to: Groundworks Director of Operations

Classification: Part-time: Non-Exempt

Work site: Groundworks Drop-In Center & in the community

Summary

The Outreach Case Manager is primarily responsible for supporting adult clients in need of intensive services, with a focus on those who are chronically homeless and struggling with a variety of health concerns, as well as potential substance use.  This position includes a combination of street outreach and meeting clients in the community, including in their homes.  In this role you will work with a team of four skilled case managers, and will receive support through monthly supervision, weekly clinical supervision, and weekly program meetings.  The right person for this role will thrive in a fast paced, on the go environment, managing challenges while building relationships, and have the support of a terrific team that can always find humor in their days.

Primary Responsibilities

Triage/Outreach

  • Work with clients to meet basic needs
  • Support daily crises that occur
  • Provide street outreach within the community in accordance with PATH designation
  • Complete Coordinated Entry assessments and referrals as needed

Case Management

  • Support clients in creating a case plan, with goals focused on self-determination
  • Maintain and update electronic case files, including ROI, SSOM, service transactions, and referrals
  • Support clients in securing housing with a focus on creative solutions and partnerships
  • Collaborate with other groups and agencies as a representative of Groundworks Collaborative.  This includes attending appropriate meetings (such as Help Fund, Shelter Plus Care, Reach Up, BAHRT, etc.)
  • Provide client follow up and maintain client data records as required by applicable programs
  • Share information with colleagues from other area support agencies to ensure capacity building and collaboration to serve client needs in an optimal manner.
  • Attend appropriate and required trainings and continuing education events.

Desired Qualifications

  • MSW preferred, BA in Human Services, Social Work, or related field required
  • 3-5 years of experience working with vulnerable populations required, hands-on triage/crisis experience preferred
  • Demonstrated experience with community outreach preferred
  • Exceptional computer skills required, experience with HMIS a plus
  • Superior communication skills, with a focus on direct and honest feedback
  • Valid Driver’s License, and registered, insured, and reliable vehicle required

Key Competencies

  • Excellent communication and interpersonal skills
  • Excellent organizational skills
  • Ability to work on multiple projects simultaneously
  • Demonstrated ability to take initiative and work without direct supervision
  • High level of understanding of area resources and systemic barriers
  • A high level and understanding of self care while working with very challenging situations

Key Competencies

  • Excellent communication and interpersonal skills
  • Excellent organizational skills
  • Ability to work on multiple projects simultaneously
  • Demonstrated ability to take initiative and work without direct supervision
  • High level of understanding of area resources and systemic barriers
  • A high level and understanding of self care while working with very challenging situation
 Interested applicants should send a resume and cover letter to Rhianna:  rkendrick@groundworksvt.org


Resource Coordinator

Reports to: Groundworks Director of Operations

Classification: 1 Full-time: Exempt, 1 Part-time: Non-Exempt (hiring for two positions)

Work site: Groundworks Drop-In Center

Summary

The Resource Coordinator sets the tone for the day shelter, managing its daily operations, and is responsible for supporting clients utilizing a harm reduction approach.  The Day Shelter is considered low barrier, and clients may be under the influence of substances, creating a high level of energy, and occasionally interpersonal conflicts may arise. The Resource Coordinator needs to balance a firm and direct response in order to maintain safety with an open, welcoming approach to build and maintain relationships with clients.  The Resource Coordinator is often the first point of contact for the organization, focused on client and volunteer relations, as well as administrative duties.  The right person for this role will thrive in a fast paced environment, managing challenges while building relationships, and have the support of a terrific team that can always find humor in their days.

Primary responsibilities

Intake/Assessment

    • First point of contact for clients
    • Complete intakes for the Seasonal Overflow Shelter
    • Complete Coordinated Entry referrals and assessments

Supervise Day Shelter

    • Maintain a multi-line phone system and make follow up calls
    • Manage a mail system
    • Client support
    • Triage support for case management staff
    • Set up and ensure systems and space are operating efficiently

Data Entry

    • Track day shelter usage
    • Enter Seasonal Overflow Shelter data
    • Enter intake/assessment data
    • Track intake/assessment data
    • Support case managers with data completion
    • Data management

Desired Qualifications

  • BA in Human Services, Social Work, or related field required
  • Experience in working with vulnerable populations with considerable crisis/triage background
  • High level of understanding of addiction and mental health required
  • Superior communication skills, with a focus on direct and honest feedback
  • Exceptional computer skills required, experience with HMIS a plus

Key Competencies

  • Excellent communication and interpersonal skills
  • Excellent organizational skills
  • Ability to work on multiple projects simultaneously
  • Demonstrated ability to take initiative and work without direct supervision
  • High level of understanding of area resources and systemic barriers
  • A high level and understanding of self care while working with very challenging situations
 Interested applicants should send a resume and cover letter to Rhianna:  rkendrick@groundworksvt.org

 

 

Equal Opportunity Employment

Business activities such as hiring, promotion and compensation of employees, are all conducted without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age and any other factor that the law protects from employment discrimination.   In respecting and valuing the diversity among our employees, and all of those with whom we do business, all Groundworks staff are expected to ensure a working environment that is free from all forms of harassment.