Resource Coordinator

Position Title: Resource Coordinator

Reports to: Groundworks Director of Operations

Classification: Full-time: Exempt

Work site: Groundworks Drop-In Center


The Resource Coordinator sets the tone for the day shelter, managing its daily operations, and is responsible for supporting clients utilizing a harm reduction approach.  The day shelter is considered low barrier, and clients may be under the influence of substances, creating a high level of energy, and occasionally interpersonal conflicts may arise. The Resource Coordinator needs to balance a firm and direct response in order to maintain safety with an open, welcoming approach to build and maintain relationships with clients.  The Resource Coordinator is often the first point of contact for the organization, focused on client and volunteer relations, as well as administrative duties.  The right person for this role will thrive in a fast paced environment, managing challenges while building relationships, and have the support of a terrific team that can always find humor in their days.

Primary responsibilities


    • Screen and collect referrals
    • Making internal/external referrals
    • First point of contact for clients

Supervise Day Shelter

  • Direct supervision of 2-3 staff
  • Maintain a multi-line phone system and make follow up calls
  • Manage a mail system
  • Manage and supervise volunteers
  • Client support
  • Triage support for case management staff
  • Set up and ensure systems and space are operating efficiently

Data Entry

    • Track day shelter usage
    • Enter intake/assessment data
    • Track intake/assessment data
    • Support case managers with data completion
    • Data management

Desired Qualifications

  • BA in Human Services or related field required
  • Experience in working with vulnerable populations with considerable crisis/triage background
  • High level of understanding of addiction and mental health required
  • Superior communication skills, with a focus on direct and honest feedback
  • Exceptional computer skills required, experience with HMIS a plus

Key Competencies

  • Excellent communication and interpersonal skills
  • Excellent organizational skills
  • Ability to work on multiple projects simultaneously
  • Demonstrated ability to take initiative and work without direct supervision
  • High level of understanding of area resources and systemic barriers
  • A high level and understanding of self care while working with very challenging situations

To apply for this position, please send a resume and cover letter to Rhianna:


Groundworks Collaborative VISTA

Position Title:                 Groundworks Collaborative VISTA


The goal of the VISTA at Groundworks Collaborative is to learn and understand our data system, streamlining its use, and finding solutions on managing the amount of data collected and how to then use said data to tell our story. Our goal is to ensure that all of our programs are effective and efficient in order to best serve all that may be in need of our services, and to create the highest impact possible in reducing hunger and homelessness, among any other identified needs.

This position is one of 31 positions on the SerVermont VISTA Team. The SerVermont VISTA Program is a comprehensive umbrella project that welcomes host sites tackling a wide array of poverty related issues in Vermont. We place members in organizations and state agencies to fight poverty across the state by increasing education and job-training opportunities, creating more food-secure communities, increasing safe and affordable housing, and serving veterans and military families. Our VISTAs build and strengthen systems in order to increase their sites capacity to provide these services to those who need them most.

For more information and instructions to apply, please visit: